Skip to main content
Here are solutions for the most common issues when using Maximum VPN. If none of the solutions help — contact support.
Possible causes and solutions:
  1. No internet connection. Make sure your device is connected to Wi-Fi or mobile data without VPN.
  2. Server temporarily unavailable. Try switching to a different server in the app. We recommend servers in the Netherlands — the largest cluster with high availability.
  3. Outdated configuration (Happ on Windows and Intel Macs). Remove the current configuration from Happ and re-import the subscription link from the dashboard.
  4. Outdated app version. Update the app to the latest version via the App Store, Google Play, or the official website.
  5. Network-level blocking. If you are on a corporate or restricted network, try connecting via mobile data.
What to try:
  1. Switch servers. Choose the geographically closest server. For users in Russia and CIS countries, we recommend Finland, Latvia, or Lithuania.
  2. Check your base speed. Disconnect the VPN and check your internet speed. If it is low — the problem is on your ISP’s side.
  3. Restart the connection. Disconnect the VPN, wait a few seconds, and reconnect.
  4. Avoid busy servers. If one server is slow, try another in the same country.
Solutions by platform:
  • iPhone and iPad: Make sure you have iOS 15 or later. Try deleting and reinstalling the app.
  • Mac: Maximum X runs on Macs with Apple Silicon (M1 or newer) and macOS 12 or later. On Intel Macs, use Happ. If the system blocks the launch, go to Settings -> Privacy & Security -> allow the launch.
  • Android: Clear the app cache (Settings -> Apps -> Maximum VPN -> Clear cache). Reinstall if needed.
  • Windows (Happ): Make sure you have Windows 10 or later. Run the installer as administrator. Check if your antivirus is blocking the app.
If the VPN is connected but the internet isn’t working:
  1. Try switching to a different server in the app.
  2. Disconnect and reconnect the VPN.
  3. Check that the internet works without VPN.
  4. If you use Happ, refresh the configuration: re-import the subscription link from the dashboard.
  1. Check your Spam / Junk folder.
  2. If you are using mail.ru, bk.ru, list.ru, or inbox.ru — emails may be delayed or end up in spam.
  3. Request a resend of the email on the login page.
  4. If the email doesn’t arrive — try registering via Google or Telegram.
In the Maximum X and Maximum VPN apps, sign out and sign in again.If you use Happ, you may need to refresh the configuration after an update:
  1. Open Happ.
  2. Remove the current configuration (subscription link).
  3. Re-import the subscription link from the dashboard.
  4. Connect to a server.
If none of the solutions helped, contact support with a description of the problem, your platform, and the app version.